Shipping Policy  

Thank you for choosing Novus Ferro. Please read the terms and conditions below that constitute our shipping policy. 

 

International Shipping 

Shipping Options 

We will ship your purchase via DHL Express Worldwide for air freight. Tracking number will be provided. 

If your item is too large and you prefer a cheaper shipping option via sea freight, we will ship it out with our trusted freight forwarder, Crystal Freight ServicesBill of Lading will be provided. 

If you prefer to ship with your own forwarder or carrier, do let us know in advance so that we can waive off the shipping charge for you. Additional packing charges may be applied if item requires customized box or wooden crate. 

 

Shipping Cost 

Shipping Cost is as listed on item product page. Please contact us directly for combined shipping if required.  

Shipping Term 

All items are shipped on Carriage Paid to (CPT) terms (compare with DDU). 

If you wish to ship with your own forwarder or carrier, your item will be shipped on Ex Works (EXW) terms. 

Do note that no insurance will not be provided unless requested for. Additional charges apply if you require insurance for your item. 

Shipping Duration 

DHL Express Worldwide 

  • South East Asia: 1 to 3 business days 
  • South Korea, China, Hong Kong Taiwan: 3 to 5 business days 
  • Australia, India, Japan, New Zealand: 5 to 7 business days  
  • Rest of Asia: 5 to 7 business days 
  • US and Canada: 4 to 6 business days 
  • Europe: 5 to 7 business days 
  • Middle East and Rest of the world: 7 to 14 business days 

Sea freight duration varies based on location. Kindly contact us with your shipping address in order for us to get an accurate shipping quotation. Please kindly specify if you require door-to-door service or door-to-port service. 

Kindly drop us an email at info@novusferro.com if you are unable to select any shipping options. Additional shipping charges may apply for shipment to certain countries.

 

Handling Time 

Small sized package (below 5kg): 0 to 2 business days 

Medium sized package (5-25kg): 1 to 5 business days 

Large package (>25kg): 3 to 6 business days 

Wooden crate: 5 to 10 business days 

Please note that handling time only begins after payment is received and excludes any inspection and/or certification requirements. 

For small-sized packages, the cut-off timing for same-day shipping is 12pm (GMT +8). Handling time may increase if multiple small or medium items are purchased together.  

 

Custom Clearance & Import Restrictions 

Please take note that Novus Ferro Pte Ltd is not responsible for any custom duties and/or import taxes that you may incur upon arrival of your item(s).  

Feel free to contact us with your transaction number if you encounter any issues with your shipment. We will try our best to assist you in any way possible. Please also contact your local DHL office with your tracking number to clarify if there are any clearance delays.  

For Sea Freight, Novus Ferro Pte Ltd and our forwarder, Crystal Freight Services, will not be responsible for any paperwork required for custom clearance upon arrival at destination port. All necessary documents must be submitted by the customer, to Custom, before arrival at Destination Port.  

Novus Ferro Pte Ltd and our forwarder, Crystal Freight Services will not be liable and/or responsible for any fines and/or penalties imposed by Destination country Customs due to incomplete or improper paperwork submitted.  

Additional charges apply if you require us to submit any paperwork or documentation on your behalf 

Domestic Shipping 

Shipping Options 

We will ship your item (<15kg) to you via Singapore SpeedPost. Tracking number will be provided.  

If item is too large or heavy (>15kg), we will ship it out via other modes of delivery services. Additional charges apply.  

If you would like to self-collect your item, please kindly contact us at +65 69621605 to schedule a pickup.  

Shipping Cost 

Do note that Novus Ferro Pte Ltd is a GST-registered company and all local sale will be subjected to the local prevailing Goods and Services Tax of 7%. 

There are no shipping charges for local shipping for items below 15kg.  

For heavier items above 15kg, we will ship it to you based on the type of logistics vehicle required: 

  • Car: S$30.00 
  • 10ft Lorry: S$70.00 
  • 14ft Lorry: S$120.00 
  • 24ft Lorry: S$180.00 

Additional charges  

Moving Services (e.g. moving of item from loading bay to your office, etc.)  S$30.00 
Special Location Charges including but not limited to 

  • Airport Cargo Road 
  • Airport Zone 
  • ALPS Ave 
  • Army camps 
  • Immigration checkpoints 
  • Construction sites 
  • Jurong Island 
  • Jurong Port 
  • PSA Port 
  • SATS, Aerospaces 
  • Shipyards 
  • Supply Bases  

 

S$15.00 
Late Cancellation fees  A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed date. We will charge the buyer a cancellation charge as per the type of logistics vehicle. 

 

Shipping Duration 

If your item is shipped out via Singapore Speedpost, it will take approximately 1 to 2 business days to arrive at your destination.  

If your item is shipped via other modes of transports, delivery is as per discussed with the buyer. 

Handling Time 

Small sized package (below 5kg): 0 to 2 business days 

Medium sized package (5-15kg): 1 to 5 business days 

Large package (>15kg): 3 to 6 business days 

Wooden crate: 5 to 10 business days 

 

Please note that handling time only begins after payment is received and excludes any inspection and/or certification requirements. 

For small-sized packages, the cut-off timing for same-day shipping is 12pm (GMT +8). Handling time may increase if multiple small or medium items are purchased together.